MODERN PLATFORM & RELIABLE IMPLEMENTATION TEAM BY OUR SIDE
Hastings Direct (“Hastings”) is a fast growing, agile, data and digitally focused general insurance provider. Hastings offers a range of competitive and straightforward products and
services, which include car, bike, van and home insurance and a range of additional products
like breakdown cover and family legal protection.
Established in 1996, Hastings has 3.1 million live customer policies and over 3,400 colleagues.
Hastings chose to migrate its risk management system to Decision Focus, given the flexibility
and wide-ranging additional capabilities within the Decision Focus platform. The system is
now not only used to support Risk and Control assessments, but also incorporates the
company’s Business Continuity Planning process.
“The Decision Focus team is highly knowledgeable and comprises experts in the Risk and
Compliance arena. Through our implementation, they’ve become a trusted partner who we
can depend on to give us the right outcome. We have a single repository for monitoring and
oversight of the risk and control profile across the business . The wide-ranging capabilities of
the platform has enabled a robust Business Continuity solution, customised to our precise
needs and connected to our Risk Management Framework. We have further plans to put the
platform to use in a number of additional areas.”
Angus Eaton, Group Chief Risk Officer, Hastings
ADDRESS ALL OUR RISK MANAGEMENT NEEDS IN ONE SYSTEM
Cutting Edge Technology
The Decision Focus solution is a modern, secure cloud-native platform that will allow
Hastings to benefit from a wide range of user-friendly features. With the rich feature set,
users are experiencing a simpler, easier and smart way of managing Risk and BCP
We were able to establish the first round of risk and control assessments within the first
quarter of the roll out. The implementation took the best features of our existing Risk
Management Framework and removed the key pain points.
Dependable DF Team
The implementation was delivered on time and within budget – the Decision Focus team
supported the Hastings Risk team throughout the implementation, engaging with relevant
stakeholders, as required. Throughout the delivery phase, the Decision Focus team were by
our side ensuring the solution was moulded to our precise requirements.
Integrated assurance solution
We capture all risk events through the Decision Focus system and the connection to our IT
inventory allows for integrated assessment of such events should they arise. These incidents
are also connected to risks within the register, enabling risk assessment challenge and action
identification. Risk events can be reported directly to the risk team by any colleague.
Automatic reporting has been established using the pre-defined format.
“We incorporated an integrated solution for both Business Continuity Planning and Risk
Management, giving an overview of each simultaneously. I found the DF team very
approachable and ensured the successful delivery of the solution to Hastings.”
Matthew Brooks, Head of Enterprise Risk Management, Hastings
“We migrated our Risk Management framework straight into the Decision Focus Risk
Management system within one quarter. Decision Focus staff were professional, super-fast
and a trusted supplier, who are dependable. We have been able to enhance aspects of our
Risk Management Framework and continue to embed the system across the group.”
Catherine Palmer, Risk MI Officer, Hastings
- Action tracking can be undertaken from a single repository;
- 100%of risk and controls owners fully migrated in first quarter;
- 100% of Business Impact Analysis (BIAs) undertaken within Decision Focus;
- 3,000+ colleagues can access to report risk incidents, with 100% of risk events captured in Decision Focus
ABOUT DECISION FOCUS
Decision Focus delivers enterprise SaaS solutions for managing risk, assess controls, and
optimise all aspects of audit. Decision Focus is an intelligent GRC management tool, offering
small and large companies and enterprises a scalable, futureproof approach to GRC – for all
industries and sectors. It enables organisations to meet the increasing GRC demands -
smarter and with fewer resources. As it should be.